Refund policy

Return Policy

At GraviPaw, the health and safety of pets are our top priority.
Due to hygiene and safety reasons, returned items may carry bacteria or viruses, which could pose a risk to pets.

For this reason, we generally do not accept returns or exchanges for non-defective items once they have been shipped.

However, we do accept returns or replacements in the following cases:

• Items damaged during shipping
  (Photo or video evidence is required)

• Items with manufacturing defects
  (Photo or video evidence is required)

Please contact us within 48 hours of delivery with clear photo or video evidence, and our support team will assist you as soon as possible.

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Refund Policy

If your order qualifies under the conditions stated above, we will offer a refund or replacement based on the verified issue.

Refunds are issued to the original payment method once the issue has been confirmed.

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Important Notes

• All issues must be reported within 48 hours of delivery

• Refunds are not available for sizing issues. Please review the size details carefully before placing your order. If you need help choosing a size, feel free to contact us before purchase.

• We do not accept returns for non-defective items for hygiene and safety reasons